The Prudential Lifetime Mortgage product has been withdrawn for new business since 31st December 2009.
There is no impact for existing lifetime mortgage customers. We will continue to manage our existing lifetime mortgage customers as usual.
Existing customers can continue to:
- Withdraw additional funds through their drawdown facility (Increasing Cash Reserve option only). This is subject to a minimum advance of £3,000 and other terms and conditions.
- Transfer their loan to a new property if they move home, subject to terms and conditions.
Transfer of Stonehaven Lifetime Mortgages to Prudential:
On 1st July 2010, a number of Stonehaven Lifetime Mortgages were transferred to Prudential. If you have a customer who previously had a Lifetime Mortgage with Stonehaven, they will have received a letter informing them of this transfer. If this is not the case, or if you have any further queries, please contact Prudential's Customer Services Team on the number below.
To help your client withdraw additional funds, transfer their loan or if you have any queries, please contact our Customer Services Team on 0808 234 5888, between 8.30am and 6pm, Monday to Friday. Calls may be recorded or monitored for quality and security purposes.
View "common questions" to find answers to any queries you have.