Prudential is committed to providing a website that is accessible for all our customers. We are currently working hard to make our site more accessible to all user groups and have invested in consultancy with a specialist company to understand how best to do this.
In the meantime, if you have any difficulties using www.pruadviser.co.uk, please contact our technical support desk on the following number - 0808 234 5200.
In addition, you may find the following information will aid your use of www.pruadviser.co.uk.
This website works with Internet Explorer versions up to IE8. It will also work with later versions (IE9 & IE10) but you may need to update your Internet settings as described below to ensure full compatibility.
We are currently improving our site to support other browsers, but at present we cannot guarantee our services will operate successfully with any browsers other than Internet Explorer.
|If you use IE9 or IE10 and our interactive forms are not being displayed correctly, we recommend turning on Compatibility View.
Please visit Microsoft's help pages for more information on using Compatibility View.
|If you use IE10, you may have problems if the Document Mode setting is not set to support previous versions of Internet Explorer.
Please note that it is not possible to save this setting, so you may have to select the correct document mode each time you visit Pruadviser. We are working to find a solution to this issue.
To read PDF documents you will need Adobe reader software. A link to download Adobe reader is available on each page that contains a PDF, or you can use the link below.
All our PDFs are currently made using Adobe 9 software.
Pop-up windows are used throughout the site for help windows, PDF files and some online tools. We are in the process of adding alt text to all pop-up windows on the site to warn you that an item will open in a new window when you click on the link.
We have tried to use 'meaningful' terms for link names instead of the term 'click here' so you know where a link will take you when using assistive technologies, without the need to click on it.