Accessibility
Our Policy
Prudential is committed to providing a website that is accessible for all our customers. We are currently working hard to make our site more accessible to all user groups and have invested in consultancy with a specialist company to understand how best to do this.
In the meantime, if you have any difficulties using www.pruadviser.co.uk, please contact our technical support desk on the following number - 0808 234 5200.
In addition, you may find the following information will aid your use of www.pruadviser.co.uk.
Web Browsers
Pruadviser has been designed to work completely with Internet Explorer 6. The site will work with other browsers and versions of Internet Explorer but is not guaranteed. Steps are being taken to improve our functionality with other browsers.
PDF Documents
To read PDF documents you will need Adobe reader software. A link to download Adobe reader is available on each page that contains a PDF, or you can use the link below.
All our PDFs are currently made using Adobe 8 software. In the meantime, please use the accessibility tools provided by Adobe to help you read PDF content. To find out more about these tools, please use the link below:
Pop-up windows
Pop-up windows are used throughout the site for help windows, PDF files and some online tools. We are in the process of adding alt text to all pop-up windows on the site to warn you that an item will open in a new window when you click on the link.
Links
We have tried to use 'meaningful' terms for link names instead of the term 'click here' so you know where a link will take you when using assistive technologies, without the need to click on it.
Javascript
Javascripts are small programmes built into web pages to add extra features such as form validation and is used in certain areas of the site, especially the secure areas. Most browsers support JavaScript, however if yours does not, you will not be able to access certain interactive areas of the site like online services and tools such as calculators.
