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Contact Us

Help us to help you

To ensure we're able to deal with your call as quickly and efficiently as possible, please make sure you have the following client information to hand for identification and verification purposes when contacting our adviser service centre:

  • Your client's policy number
  • Your client's surname
  • Your client's date of birth in the following format: twenty third March nineteen seventy one
  • This will allow us to give you your client's specific information in the shortest possible time, so you can focus on advising your clients.

Adviser service centre

Free phone 0808 234 0808
Fax Address Email Opening hours
0808 234 0404 Prudential
Lancing
BN15 8GB
contact.us@prudential.co.uk Mon - Fri 08:30 - 18:00

Our automated routing agent GRACE (Guide to Route All Calls Effectively) will answer your call and route your enquiry to the right person. On most of our main lines GRACE will ask you a few open questions to identify the reason for your call, followed by some security questions and will then route your call to someone who can help.

GRACE has been designed by looking at the language that Prudential Customers actually use so please speak naturally to GRACE as if you were speaking to a human being.

Example:

GRACE: Welcome to the Prudential Adviser Service Team. In a few words, please tell me how I can help with your Client's enquiry?

Adviser: I'd like an update on a withdrawal please.

GRACE will then ask a number of security questions which may include your client's policy number. If you do not have an item that is being asked for please say 'I don't have it' and GRACE will transfer you to a Call Agent who will ask alternative security questions.

GRACE: Thank you, I'll transfer you now.

Further questions may be asked to help pinpoint your enquiry and to enable your call to be routed to the right person first time. On occasions some additional security questions may be asked where appropriate when your call is directed to a Call Consultant.

Secure Email System

Why not register for our new secure email system?

The system allows you to securely send and receive confidential information and documents, such as illustrations, valuations etc. You will also be able to securely send attachments back to us via the login link below or via the reply option.

It only takes a couple of minutes to complete the one off registration process, and once registered your password will never expire.

Register now >

Update your account details >

Login to send us a secure message >



Corporate business enquiries

Free phone 0808 234 3030
Fax Address Email Opening hours
0808 234 0404 Prudential
Lancing
BN15 8GB
help.sch@prudential.co.uk Mon - Fri 08:30 - 18:00


AVC enquiries

Local rate 0845 600 0343
Fax Address Email Opening hours
01786 436 555 Prudential
Lancing
BN15 8GB
avc.admin@prudential.co.uk Mon - Fri 08:30 - 18:00


Prudential International enquiries

Free phone 0808 234 2200
Fax Address Email Opening hours
0808 234 0000 Prudential International
Prudential
Stirling
FK9 4UE
prudentialinternational@prudential.co.uk Mon - Fri 08:30 - 18:00


Adviser annuities illustrations

Free phone 0808 234 5100
Address Email Opening hours
Prudential
Lancing
BN15 8GB
pruannuities.contactquotes@prudential.co.uk
enhanced.annuities@prudential.co.uk
Mon - Fri 08:30 - 18:00


For PruProtect

Local rate 0845 601 0072
Opening hours: Mon - Thur 08:30 - 18:00, Fri 08:30 - 17:30
Website: www.pruprotect.co.uk


For PruHealth

Free phone 0800 092 7333
Opening hours: Mon - Fri 08:00 - 19:00, Sat 09:00 - 13:00
Website: www.pruhealth.co.uk


PruAdviser website enquiries

Free phone 0808 234 5200
Address Email Opening hours
Prudential
Lancing
BN15 8GB
pruadviser.helpdesk@prudential.co.uk Mon - Fri 09:00 - 17:00

For queries relating to Unipass Certificates, please contact the Unipass Helpdesk on 0871 221 2345.

Calls may be monitored or recorded for quality and security purposes.
Calls to 0808 numbers are free from a BT landline.
Calls to 0845 numbers are charged at your local call rate.
Call charges will be different if you are calling from a mobile phone or other network. Please speak to your network provider for details of their call charges to these numbers.

tools & calculators

Tools & calculators

Related links

Related links

For UK Adviser Use Only - Not Approved For Use With Clients