Contact Us
Help us to help you
To ensure we’re able to deal with your call as quickly and efficiently as possible, please make sure you have the following client information to hand for identification and verification purposes when contacting our adviser service centre:
- Your client's policy number
- Your client's surname
- Your client's date of birth in the following format: twenty third March nineteen seventy one
This will allow us to give you your client's specific information in the shortest possible time, so you can focus on advising your clients.
Adviser service centre |
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| Free phone 0808 234 0808 | |||
| Fax | Address | Opening hours | |
| 0808 234 0404 | Prudential Stirling FK9 4UE |
contact.us@prudential.co.uk | Mon - Fri 08:30 - 18:00 |
Our automated routing agent will answer your call and route your enquiry to the right person. Our automated routing agent will ask you a few open questions, followed by security questions on most of our main lines and then route you to the right person.
For example:
- PRU: Welcome to Prudential, in a few words, how can I help you today?
- ADVISER: I'd like a valuation for my client's
PruBond.
(You will then be asked to provide the 3 pieces of client indentification detailed above about the case you are calling about.) - PRU: Thank you I will just transfer you now...
Further questions may be asked to help pinpoint your enquiry to enable your call to be transferred to the right person. Additional security questions may be asked where appropriate when directed to a call agent.
Corporate business enquiries |
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| Free phone 0808 234 3030 | |||
| Fax | Address | Opening hours | |
| 0808 234 0404 | Prudential Stirling FK9 4UE |
help.sch@prudential.co.uk | Mon - Fri 08:30 - 18:00 |
AVC enquiries |
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| Local rate 0845 600 0343 | |||
| Fax | Address | Opening hours | |
| 01786 849 642 | Prudential Stirling FK9 4UE |
avc.admin@prudential.co.uk | Mon - Fri 08:30 - 18:00 |
Prudential International enquiries |
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| Free phone 0808 234 2200 | |||
| Fax | Address | Opening hours | |
| 0808 234 0000 | Prudential
International Prudential Stirling FK9 4UE |
prudentialinternational@prudential.co.uk | Mon - Fri 08:30 - 18:00 |
Adviser annuities illustrations |
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| Free phone 0808 234 5100 | ||
| Address | Opening hours | |
| Prudential Stirling FK9 4UE |
pruannuities.contactquotes@prudential.co.uk
enhanced.annuities@prudential.co.uk |
Mon - Fri 08:30 - 18:00 |
For PruProtect |
| Local rate 0845 601 0072 |
| Opening hours: Mon - Fri 08:30 - 18:00 |
| Website: www.pruprotect.co.uk |
For PruHealth |
| Free phone 0800 092 1333 |
| Opening hours: Mon - Fri 08:00 - 18:30, Sat 08:00 - 12.00 |
| Website: www.pruhealth.co.uk |
PruAdviser website enquiries |
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| Free phone 0808 234 5200 | ||
| Address | Opening hours | |
| Prudential Stirling FK9 4UE |
pruadviser.helpdesk@prudential.co.uk | Mon - Fri 09:00 - 17:00 |
For queries relating to Unipass Certificates, please contact the Unipass Helpdesk on 0871 221 2345.
Calls may be monitored or recorded for quality and security purposes.
Calls to 0808 numbers are free from a BT landline.
Calls to 0845 numbers are charged at your local call rate.
Call charges will be different if you are calling from a mobile phone or
other network. Please speak to your network provider for details of their call charges to these numbers.
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