Contact Us
Help us to help you
To ensure we're able to deal with your call as quickly and efficiently as possible, please make sure you have the following client information to hand for identification and verification purposes when contacting our adviser service centre:
- Your client's policy number
- Your client's surname
- Your client's date of birth in the following format: twenty third March nineteen seventy one
This will allow us to give you your client's specific information in the shortest possible time, so you can focus on advising your clients.
Adviser service centre |
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| Free phone 0808 234 0808 | |||
| Fax | Address | Opening hours | |
| 0808 234 0404 | Prudential Lancing BN15 8GB |
contact.us@prudential.co.uk | Mon - Fri 08:30 - 18:00 |
Our automated routing agent GRACE (Guide to Route All Calls Effectively) will answer your call and route your enquiry to the right person. On most of our main lines GRACE will ask you a few open questions to identify the reason for your call, followed by some security questions and will then route your call to someone who can help.
GRACE has been designed by looking at the language that Prudential Customers actually use so please speak naturally to GRACE as if you were speaking to a human being.
Example:
GRACE: Welcome to the Prudential Adviser Service Team. In a few words, please tell me how I can help with your Client's enquiry?
Adviser: I'd like an update on a withdrawal please.
GRACE will then ask a number of security questions which may include your client's policy number. If you do not have an item that is being asked for please say 'I don't have it' and GRACE will transfer you to a Call Agent who will ask alternative security questions.
GRACE: Thank you, I'll transfer you now.
Further questions may be asked to help pinpoint your enquiry and to enable your call to be routed to the right person first time. On occasions some additional security questions may be asked where appropriate when your call is directed to a Call Consultant.
| Secure Email System |
Why not register for our new secure email system? The system allows you to securely send and receive confidential information and documents, such as illustrations, valuations etc. You will also be able to securely send attachments back to us via the login link below or via the reply option. It only takes a couple of minutes to complete the one off registration process, and once registered your password will never expire. |
Corporate business enquiries |
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| Free phone 0808 234 3030 | |||
| Fax | Address | Opening hours | |
| 0808 234 0404 | Prudential Lancing BN15 8GB |
help.sch@prudential.co.uk | Mon - Fri 08:30 - 18:00 |
AVC enquiries |
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| Local rate 0845 600 0343 | |||
| Fax | Address | Opening hours | |
| 01786 436 555 | Prudential Lancing BN15 8GB |
avc.admin@prudential.co.uk | Mon - Fri 08:30 - 18:00 |
Prudential International enquiries |
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| Free phone 0808 234 2200 | |||
| Fax | Address | Opening hours | |
| 0808 234 0000 | Prudential
International Prudential Stirling FK9 4UE |
prudentialinternational@prudential.co.uk | Mon - Fri 08:30 - 18:00 |
Adviser annuities illustrations |
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| Free phone 0808 234 5100 | ||
| Address | Opening hours | |
| Prudential Lancing BN15 8GB |
pruannuities.contactquotes@prudential.co.uk
enhanced.annuities@prudential.co.uk |
Mon - Fri 08:30 - 18:00 |
For PruProtect |
| Local rate 0845 601 0072 |
| Opening hours: Mon - Thur 08:30 - 18:00, Fri 08:30 - 17:30 |
| Website: www.pruprotect.co.uk |
For PruHealth |
| Free phone 0800 092 7333 |
| Opening hours: Mon - Fri 08:00 - 19:00, Sat 09:00 - 13:00 |
| Website: www.pruhealth.co.uk |
PruAdviser website enquiries |
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| Free phone 0808 234 5200 | ||
| Address | Opening hours | |
| Prudential Lancing BN15 8GB |
pruadviser.helpdesk@prudential.co.uk | Mon - Fri 09:00 - 17:00 |
For queries relating to Unipass Certificates, please contact the Unipass Helpdesk on 0871 221 2345.
Calls may be monitored or recorded for quality and security purposes.
Calls to 0808 numbers are free from a BT landline.
Calls to 0845 numbers are charged at your local call rate.
Call charges will be different if you are calling from a mobile phone or
other network. Please speak to your network provider for details of their call charges to these numbers.
