Our service commitment to you
We are committed to providing the highest possible service to you and your
clients. We are continually striving to improve our service proposition and
were recognised for this at the 2011 Financial Adviser Awards, where we won
Five Stars in the Life & Pensions and Investments category - regaining our
5 stars in the Life & Pensions category.
In this section you will find information on:
Our service strengths
Read about our key strengths and new developments.
Our dedicated experts
Find out about our dedicated teams and meet some of our experts.
Our turnaround times
Find out about the service experience you can expect from us.
Our online services
See what services we offer.
Have your say
Send us your comments and questions in our feedback area.
Downloadable guides
"We
are committed to making it easy for you to do business with us and I know that in today's ever changing market this has never been more important to you.
No matter how good our funds and products are, we recognise the importance of efficient processing and communications. Over the past year we've listened to your feedback and invested in some major improvements, including moving our intermediated customer call centres back to the UK, enhancing our technical helpline with a new team of specialists to support you on particularly complex cases and we've further developed our online services to make them more efficient - saving you time and money.
We will continue to invest in improvements based on what you tell us - so please get in touch.
Thank you sincerely for your continued support and I hope you'll continue to help us to get even better in the future."
