Six FSA Consumer Outcomes
1. Fair treatment of customers is a key part of a firm's corporate culture.
2. Customers are marketed and sold products that have been designed to meet the needs of identified Consumer groups and are targeted accordingly.
3. They are provided with clear information and kept appropriately informed before, during and after the point of sale.
4. They are provided with suitable advice which takes account of their circumstances.
5. They are provided with the product performance that they have been led to expect by firms with which they deal and the associated service is both of an acceptable standard and as they have been led to expect.
6.They do not face unreasonable post-sale barriers imposed by firms when they want to change product, switch provider, submit a claim or make a complaint.
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