PruAdviser on-line services will be unavailable for Annuity copy statements, Retirement Account and International Portfolio Bond from 19:00 on Saturday 30th January until 11:30 on Sunday 31th January for website essential maintenance. We apologise for any inconvenience caused.

Onshore bonds and others

Latest updates and changes to processes

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Latest updates and changes to processes can be found in the sections above, including:

  • Annual Benefits Statements - adviser copies switch-off for legacy products
  • Latest update on Discounted Gift Trust (DGT) new business
  • Signatureless process for onshore bonds* and
  • How we can help you manage your client business online

* You should be aware that the signatureless process applies to new business, fund switching and withdrawals

Bond withdrawals should be processed online, where possible. Otherwise the signatureless process is available.

You can find our online bond withdrawal tool here.

For existing business

We have dedicated teams who can provide immediate assistance for valuations, withdrawals, and who can guide you how to process existing business transactions or make claims. They can help you with any general servicing query.  For contact numbers and emails go to:

You can find our online bond withdrawal tool here

Market Updates and Covid-19 Response

We understand that both you and your clients are facing into unprecedented challenges like never before. Our new hub provides guidance and information to support you through this difficult time.

"Prudential" is a trading name of Prudential Distribution Limited. Prudential Distribution Limited is registered in Scotland. Registered Office at Craigforth, Stirling FK9 4UE. Registered number SC212640. Authorised and regulated by the Financial Conduct Authority. Prudential Distribution Limited is part of the same corporate group as the Prudential Assurance Company. The Prudential Assurance Company and Prudential Distribution Limited are direct/indirect subsidiaries of M&G plc, a company incorporated in the United Kingdom. These companies are not affiliated in any manner with Prudential Financial, Inc, a company whose principal place of business is in the United States of America or Prudential plc, an international group incorporated in the United Kingdom.