Prudential International Assurance (PIA)
Current service status
The Prudential International Contact Centre (PICC) team are available to receive inbound and make outbound phone calls from home. The phones lines are open during the times of 9am to 5pm Monday to Friday.
We would continue to ask for all documents to be emailed to PICC at prudentialinternational@prudential.co.uk and for all monies to be sent by electronic means.
New and existing business queries
Please see the table below which highlights which email address to send the relevant business queries to.
| Business/query | Description | Email address |
|---|---|---|
| New Business | Submission of applications and other documentation for new business | prudentialinternational@prudential.co.uk |
| Existing business | Non-payment related servicing queries, assignment instructions, change of name/address requests, valuations, Unit Transaction History statements etc. | customer.services@pru-europe.com |
| Payments Team | Surrender payment instructions, Regular Withdrawal instructions, Payment Queries, Fund Switches | paymentsteam@pru-europe.com |
| Trading Team | Portfolio Bond payment instructions, Fund Switches and queries | pemsgsspiateam@pru-europe.com |
| Claims Team | Processing of death claims and claims queries. | claims@pru-europe.com |
| Adviser charging team | Adviser Charging instructions and queries | pemscommissions@pru-europe.com |
Signatureless process for Prudential International Assurance’s (PIA) range of bonds
Given the current challenges for you and your clients, last year we implemented a ‘paperless’ process for new business and top-ups for PIA bonds.
The introduction of a signatureless declaration removes the need for you to obtain a ‘wet’ signature from your clients for their new business application. All you have to do is complete the relevant declaration to confirm you have your client’s authority (in line with the points laid out in the declaration) to submit the application on their behalf.
PLEASE NOTE : The signatureless declaration relates to the new business applications only. It can't be used for regulatory requirements such as tax reporting requirements and residency declarations.
PLEASE NOTE: There are regulatory requirements which will need a client signature. These are called out in the table below.
Please click on the relevant declaration below.
How the new process will work
Here’s a list of the PIA bond products in scope for the signatureless process:
- Prudential International Investment Bond (PIIB)
- Prudential International Investment Portfolio (PIIP)
- International Prudence Bond (IPB)
- Prudential Onshore Portfolio Bond (POPB)
- Prudential Onshore Portfolio Bond – Off Wrap contracts (POPB-OWC)
The table below sets out the process and any relevant further information for each type of PIA application.
| Type of application | Process | Further requirements |
|---|---|---|
Applications submitted by email
|
All documents signed:
Application not signed:
|
Make sure that any additional anti-money laundering requirements are emailed to us too. Please note that the client’s tax details must be must be completed in the Tax Residency Self Certification (TRSC) form and signed by the client. If this form cannot be signed by the client please contact your Prudential Account manager for alternative signatureless options. Please also note that the declaration of non-Irish residency is a statutory requirement and therefore requires a signed client declaration. A fully completed and signed scanned copy is acceptable. (this requirement is not needed for POPB or POPB-OWC applications). |
Applications submitted ONLINE
|
Application submitted online via PruAdviser. Scan copy of the signatureless declaration along with reference number clearly marked on signatureless declaration. | Make sure that any additional anti-money laundering requirements are emailed to us too. Please note that the client’s tax details must be must be completed in the Tax Residency Self Certification (TRSC) form and signed by the client. If this form cannot be signed by the client please contact your Prudential Account manager for alternative signatureless options. |
Company/corporate investment
|
All documents signed:
Application not signed:
|
Make sure that any additional anti-money laundering requirements are emailed to us too. Signatureless declaration must be appropriate to who is applying. If the company investment is a single director, a witness signature is required and we cannot accept this as a signatureless declaration. Please note that the client’s tax details must be must be completed in the Tax Residency Self Certification (TRSC) form and signed by the client. If this form cannot be signed by the client Please contact your Prudential Account manager for alternative signatureless options. Please also note that the declaration of non-Irish residency is a statutory requirement and therefore requires a signed client declaration. A fully completed and signed scanned copy is acceptable. (this requirement is not needed for POPB or POPB-OWC applications). |
| Trust cases | All documents signed:
Trust deed signed, but application not signed:
|
Make sure that any additional anti-money laundering requirements are emailed to us too. If trust deed is uncertified, a back capture will be required as explained in AML section. If a trust deed is not signed we cannot accept this as a signatureless declaration. Please note that the declaration of non-Irish residency is a statutory requirement and therefore requires a signed client declaration. A fully completed and signed scanned copy is acceptable. (this requirement is not needed for POPB or POPB-OWC applications). |
| Power of Attorney (POA) cases | All documents signed:
POA signed, but application not signed:
|
Make sure that any additional anti-money laundering requirements are emailed to us too. Signatureless declaration must be appropriate to who is applying. POA needs to be certified by relevant body – if uncertified, a back capture will be required as explained in AML section. Please note that the declaration of non-Irish residency is a statutory requirement and therefore requires a signed client declaration. A fully completed and signed scanned copy is acceptable. (this requirement is not needed for POPB or POPB-OWC applications). |
| Discretionary Asset Management (DAM) Applications | All documents signed:
Application not signed:
|
Please note that if a signed DAM nomination form is not received, this business will not proceed. |
How to send your signatureless declarations to us
Please send the completed declaration by secure email to prudentialinternational@prudential.co.uk and send the monies into us electronically. Please note that for POPB and POPB-OWC the adviser can send in applications online via PruAdviser.
How to send monies to us
For bank account details to send money on Prudential International Investment Bond, Prudential International Investment Portfolio and International Prudence Bond, please click here
For bank account details to send money on Prudential Onshore Portfolio Bond and Prudential Onshore Portfolio Bond-OWC please click here
If you need any help with this, please contact your Prudential Account Manager.
Prudential International Assurance (PIA) - AML (Anti-Money Laundering) requirements
New business / Top ups
- If an adviser can view the AML Customer Due Diligence (CDD) documents via video link (e.g. skype, face time) to confirm the scanned copy they have received is consistent with what they are viewing via video link, the Financial Adviser is permitted to then certify the AML CDD documents, assuming they are comfortable to do so, and email those to prudentialinternational@prudential.co.uk .
- Where AML CDD documents cannot be provided on a certified basis, where the customers are not high risk (e.g. PEPs etc) and the documents being provided are in accordance with the standard list of documents as per the PIA AML guide. The acceptance of uncertified documents may be accepted as a policy exception and as such once the current Covid-19 restrictions are lifted, a certified version must be obtained and put on the customer’s file. This subsequent “back capture” requirement will be communicated to the Financial Adviser as applicable when accepting the uncertified copies so that there is awareness of this subsequent follow up that must be honoured by the customer/Financial Adviser in order for the policy to remain in place.
Trusts / Assignments / Power of Attorney
- Scanned copies of original documents can be accepted in place of originals. If scanned copies are provided these will need to be certified. Where documents cannot be provided on a certified basis, where the customers are not high risk (e.g. PEPs), uncertified copies may be accepted. The acceptance of uncertified documents may be accepted as a policy exception and as such once the current Covid-19 restrictions are lifted, a certified version must be obtained and put on the customer’s file. This subsequent “back capture” requirement must be communicated to the customer or Financial Adviser as applicable when accepting the uncertified copies so that there is awareness of this subsequent follow up that must be honoured by the customer/Financial Adviser in order for the policy to remain in place.
Online services
You can access a range of online services, from illustrations and new business submission, to valuations and withdrawals. Please visit: https://www.pruadviser.co.uk/online-services/
| Product | Illustrations | Apply online | New business tracking | Valuations | Fund switching | Withdrawals |
|---|---|---|---|---|---|---|
| International Portfolio Bond | ✔ |
✔ |
✔ |
✔ |
✔ |
✔ |
| Prudential International Investment Portfolio | ✔ |
✔ |
||||
| Prudential International Investment Bond | ✔ |
✔ |
||||
| Prudential Onshore Portfolio Bond | ✔ |
✔ |
✔ |
✔ |
✔ |
Market Updates and Covid-19 Response
We understand that both you and your clients are facing into unprecedented challenges like never before. Our new hub provides guidance and information to support you through this difficult time.