Trustee Investment Plan

Current status

We appreciate your patience during these extraordinary times.

We’re following Government advice and mostly working from home to look after our people so they can continue to give you the best possible service.

This may mean, if you try to call us, you’ll experience longer wait times.

New signatureless process for Trustee Investment Plan (TIP)

Given the current challenges for SIPP Providers and Trustees, we’ve implemented a new, ‘signatureless’ process for the following TIP requests:

  • New Business
  • Withdrawal of Units
  • Adviser Charge Alteration
  • Fund Switch
  • Monetary Withdrawal
  • Change to Regular Income
  • Cancellation

The introduction of a signatureless process removes the need for you to obtain a ‘wet’ signature from trustees. Nevertheless, if your internal process requires a signature then you should continue to follow this process.

This process will be reviewed regularly and may change in the future.

However, we’ll only accept submissions of signatureless requests from one of the following:

  • Scheme Trustee/Administrator
  • Delegated Authority

Available methods for submitting requests:

  • Regular electronic submission route or via the Customer Support team email fris.team@prudential.co.uk with confirmation that they are acting on behalf of the Scheme Trustee/Administrator
  • Postal/hardcopy

TIP Open to New Business

Trustee Investment Plan (Series A)

How the new process will work

The table below sets out the process and any relevant further information for each type of application. Applications need not be signed but please sign if your internal processes require.

Service Request PruAdviser Download Form Request via Letterheaded paper
New Business Application Yes No
Withdrawal of Units Yes Yes
Adviser Charge Alteration Yes Yes
Fund Switch Yes Yes
Monetary Withdrawal Yes Yes
Change to Regular Income No Yes
Cancellation Available on request Yes
Authorised Person for Submission of Signatureless
  • Scheme Trustee/Administrator
  • Delegated Authority
  • Scheme Trustee/Administrator
  • Delegated Authority
Submission
  • Email to include acting on behalf of Scheme Trustees/Administrator
  • Complete Form
  • Accompanying documentation

Then email via normal secure transfer or fris.team@prudential.co.uk

  • Email to include acting on behalf of Scheme Trustees/Administrator
  • Letterheaded Instruction
  • Accompanying documentation

Then email via normal secure transfer or fris.team@prudential.co.uk

If you’ve completed a paper application, this along with any other requirements should also be emailed to us in the same way.  

Confirmation of bank account details can be found here:

HSBC BANK

BACS/TT transfers:

Bank name and address: HSBC, 8 Canada Square, London E14 5XL

Bank sort code: 40-02-50

Bank account number: 41425587

Bank account name: PDL Collections Account

Quote the client name/Scheme name or our plan number if known as reference when sending the funds

Also the funds must be sent from the trustees’ bank account NOT from a personal account or the sponsoring employer’s account.

If you do have any further questions, please call us on 0808 100 3429 - we’re happy to help.  From abroad you can phone us on (+) 44 1786 448844.  We’re open 9.00am to 5.00pm Monday to Friday (apart from bank holidays). 

Alternatively email us at fris.team@prudential.co.uk

"Prudential" is a trading name of Prudential Distribution Limited. Prudential Distribution Limited is registered in Scotland. Registered Office at Craigforth, Stirling FK9 4UE. Registered number SC212640. Authorised and regulated by the Financial Conduct Authority. Prudential Distribution Limited is part of the same corporate group as the Prudential Assurance Company. The Prudential Assurance Company and Prudential Distribution Limited are direct/indirect subsidiaries of M&G plc, a company incorporated in the United Kingdom. These companies are not affiliated in any manner with Prudential Financial, Inc, a company whose principal place of business is in the United States of America or Prudential plc, an international group incorporated in the United Kingdom.