How to access Online Services

To access Online Services, you’ll need to log in using a secure third-party log in provider. You can do this using a Unipass Certificate or Unipass Identity account. You can also use Assureweb or IRESS Exchange if you have an existing account.

Unipass

Unipass is the industry standard security solution for the life and pension industry, giving you access to Online Services from dozens of providers. You can use a Unipass Certificate or Unipass Identity to access our Online Services.

Unipass is:

• Easy to apply for and use
• Free for all financial advisers
• Secure and encrypted
• A unique online identity
• Ready for use with mobiles and tablets (using Unipass Identity for tablet access)

Advisers based in some countries outside the UK can't currently obtain a Unipass certificate unless they have a UK based parent company.

Register now for a Unipass ID

For Unipass queries, contact the Unipass Helpdesk.

• Call 0871 221 2345 (9am-5pm, Monday to Friday, excluding bank holidays)
• Visit the website

Remember to avoid sending any personal or confidential information by email. We advocate strong security and privacy principles.

Assureweb

For Assureweb queries, contact the iPipeline Support Team.

• Call 0345 408 4022.
• Visit the website

IRESS Exchange

For IRESS Exchange queries, contact the Exchange helpdesk.

• Call 0345 068 3000
• Visit the website

The PruAdviser Helpdesk can help with any queries on accessing and using the PruAdviser website, including our Online Services. The helpdesk is available Monday-Friday, 9am-5pm.

• Call 0808 234 5200 (9am-5pm, Monday-Friday)
• Email pruadviser.helpdesk@prudential.co.uk but remember to avoid sending any personal or confidential information. We advocate strong security and privacy principles.
  

If you call and we're busy, you can receive a returned call from us without losing your place in the queue. Just leave your name and number.