PruAdviser on-line services will be unavailable from 22:00 on Saturday 22 January until 10:00 on Sunday 23 January for essential website maintenance. We apologise for any inconvenience caused.

Sorry this service is incompatible with your browser or operating system

We have made improvements to the majority of our online services to support the latest browsers and operating systems. However, a small number of services only support Internet Explorer at this time. 

If you are using a recent version of Internet Explorer and are seeing this message, please switch to compatibility mode and log in again.

To do this:

  1. Press the "Alt" key and letter "t" key at the same time. This will open the "Tools" Menu
  2. Click on "Compatibility view settings"
  3. will show in a box - simply click on the "Add" button beside the box
  4. Click on "Close" at the bottom right of the box
  5. Log into the online service again

For more help, contact the Pruadviser Helpdesk on 0808 234 5200 (9am-5pm, Monday - Friday), or email

Please do not send any personal or confidential information through email. Prudential advocate strong security and privacy principles.