Our improved Retirement Account online service
We've been listening to feedback and have been working to improve the usability and efficiency of our online journey. As we want you to have more time to focus on what matters - your clients and their needs.
New Business Tracking
The new business tracking area of Retirement Account has been updated so you can track the status of new business and money out requests. You can see all the stages the request needs to go through before being fully completed, and each stage shows a status with a completion date.
Email and SMS notifications
Opt-in for email updates for new business and money out transactions, so we can keep you updated as we process them. Sign your client up for SMS updates on their money out requests.
You’ll now automatically receive email notifications when your client takes money out of their Retirement Account themselves, either by phoning Prudential or using their own online services. Find more information about what your clients can do online at the bottom of this page.
Single and regular taxable income payments
If there’s an existing regular income set up from the decumulation account, you can now set up a single income payment as well, without having to rely on Prudential staff to do this.
In the ‘take money out’ section for any Pension Income accounts, there are now two sections. One called taxable income regular, and one called taxable income single.
Our How-To series
Support for your clients
These online enhancements are not designed to discourage your clients away from getting in touch for advice. The importance of speaking to their adviser before making any decisions about their investment is highlighted across the site. These advice ‘warnings’ are even more prominent in the money out section as highlighted above.
Watch the video to see the new Online Service for your clients, and just how often we recommend seeking advice throughout.
*Not all clients will be able to take money out of their plan. To progress with this type of request they’ll need to answer a series of questions. If answers to these questions don’t meet the required criteria, they won’t be able to proceed. Clients that do proceed are made aware of the complexity of taking money out of their investment and the potential pitfalls, as well as the value of seeking advice from their adviser.